Project Management Support (Specialist / Sr Specialist)

About the role

The Project Management Support role provides coordination, administrative oversight and technical operational support so that new and established projects are planned effectively, delivered on budget and aligned with organizational standards. It acts as the assigned Project Manager in Dynamics 365, working closely with Project/Program Leads and clients, and supports opportunity management, proposals and financial tracking through RevX.

Key responsibilities

• Serve as the assigned Project Manager in D365 for designated projects, including project structure updates, WBS creation and updates, and correct service line and financial dimension assignments.
• Coordinate, monitor and prepare project controlling and reporting for stakeholders, including the Project/Program Lead and the client.
• Maintain budget tracking and financial forecasting, and track and report project management KPIs.
• Manage resources in D365, including forecasting and onboarding/offboarding of internal and external resources.
• Manage project onboarding, approve timesheets, vendor and client invoices, and prepare information needed for customer invoicing such as activity logs.
• Create and maintain RevX opportunities and follow up on proposal status; support quotation building and the creation and maintenance of Statements of Work (SOWs).
• Train and mentor colleagues and share best practices across GCS projects.
• Ensure data integrity and compliance across D365, RevX and related systems, and agree to take over other reasonable tasks with the Line Manager.

Required profile

• High school diploma/GED or equivalent experience.
• Associate's degree in business administration, engineering, operations or a related field, or equivalent experience preferred.
• 3+ years of experience in troubleshooting, operational project coordination, corrective maintenance or a related field.
• Preferred certifications: PMP, CSM or SAFe Agile, Lean, Six Sigma, CAPM or equivalent.
• Knowledge of patient support services and specialty pharmaceutical service operations, patient-centric healthcare data domains, and business analytics and reporting practices.
• Ability to act as a cross-functional translator between business, analytics and IT teams, and to deliver high-quality, timely outputs in a customer-facing role.