Infrastructure Engineer (Cloud & On-Prem)

About the role

Lineate, a US-based international software development company, is hiring an Infrastructure Engineer. The role covers the reliability, security and continuous improvement of Lineate and customer infrastructure across cloud and on-premise environments, combining hands-on SRE/DevOps work with support engineering for production systems. The engineer works independently and drives infrastructure and tooling improvements, including the use of AI agents to automate routine operational work.

Key responsibilities

• Participate in a 24/7 shift schedule and monitor systems, responding to automated alerts in line with support SLAs
• Diagnose and resolve system problems, coordinate incident triage, implement mitigations, run root cause analysis and lead post-incident reviews
• Operate Kubernetes workloads and Databricks resources, and perform routine administration on Linux and Windows servers
• Respond to customer inquiries via Slack, email or Zendesk, document and prioritize requests, and keep customers informed
• Identify automation opportunities, including AI-agent-driven automation of ticket triage, runbook execution, log analysis and knowledge-base maintenance
• Maintain runbooks, playbooks, FAQs and internal knowledge bases
• Improve observability: metrics, logs, traces, dashboards, alerting and SLO tracking
• Contribute to CI/CD pipelines and basic infrastructure automation, and follow basic information security practices (IAM, secrets handling, least privilege)

Required profile

• Minimum 3 years of hands-on Linux system administration experience
• Minimum 1 year of hands-on AWS experience in a production environment
• Experience managing and maintaining production IT infrastructure
• Practical experience using AI agents or LLM-based tooling (e.g. Claude, ChatGPT, MCP-based agents, Cursor, Copilot) to automate operational or support tasks

Required skills

• Working familiarity with Kubernetes and AWS Databricks, using playbooks and runbooks
• Scripting in at least one of Python, Bash or Go (1+ years of practical use)
• CI/CD tools such as Jenkins, GitHub Actions or GitLab CI; Git and Docker
• Preferred: Terraform, Ansible or CloudFormation; Prometheus, Grafana, ELK/Loki, Datadog or CloudWatch; networking fundamentals; PostgreSQL, MySQL or Redis; incident management practices; exposure to GCP or Azure

What we offer

• Freedom to develop and a clear career path with a strong performance management system
• Social benefits package, equipment, English lessons and gym membership
• Flexible vacation time and inclusive in-person and digital events