Hardware Support Engineer

About the role

Gcore, a global provider of infrastructure and software solutions for AI, cloud, network and security, is looking for a Hardware Support Engineer to join its Infrastructure Team. The team maintains and supports Gcore's data center equipment, troubleshoots issues and keeps an optimized stock of spare parts. The role is based in Poland, Serbia or Cyprus.

Key responsibilities

• Perform troubleshooting and proactive maintenance on server equipment in the data center
• Collaborate with suppliers, vendors, data center personnel and customers to resolve hardware issues efficiently
• Maintain accurate documentation of hardware configurations, changes and issue resolutions
• Contribute to developing and implementing hardware maintenance processes and best practices

Required profile

• Minimum 3 years of professional experience in IT, focused on hardware support
• Proven experience diagnosing and troubleshooting hardware issues
• Ability to independently identify and implement solutions for hardware problems
• Strong multitasking and time management skills
• Proficiency in English at least at intermediate level
• Nice to have: familiarity with HP, Dell, Supermicro, Gigabyte, Arista, Cisco and APC equipment, and experience automating tasks with BASH, Python and AI

Required skills

• Understanding of server architecture and PC hardware components
• Basic Linux/Unix knowledge
• Familiarity with networking basics: InfiniBand, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, traceroute
• Familiarity with GPU cluster hardware troubleshooting

What we offer

• Competitive compensation
• Flexible working hours and hybrid or remote options, depending on the role
• Up to 45 days per year working from anywhere in the world
• Private medical insurance for you and your family, extra paid vacation and sick leave days
• Language courses, modern offices with snacks and drinks, team sports and social activities