Director, Digital Business and Channels

About the role

The Director, Digital Business and Channels leads FINCA Impact Finance’s digital product and channel portfolio across its global network. Reporting to the COO, the role ensures that digital lending, savings, payments, agency banking and related services meet customer needs, adhere to commercial and risk standards, and generate measurable business value.

Key responsibilities

• Develop and maintain a digital business and channels strategy aligned with FINCA’s strategic objectives.
• Provide group‑level leadership for digital lending, savings, payments, transfers, mobile and internet banking, digital onboarding and self‑service channels.
• Act as the primary relationship lead for fintechs, mobile network operators, payment providers, aggregators and other strategic digital vendors.
• Collaborate with subsidiary management and global functions including Operations, Sales, Marketing, Credit Risk, Data, Finance, Legal, Risk and Technology.
• Work with FINCA International’s Lab, the 361 Team and other innovation groups to translate approved concepts into sustainable services.

Required profile

• Demonstrated senior leadership experience in digital financial services or fintech environments.
• Ability to work cross‑functionally with diverse global teams.
• Commitment to FINCA’s values of transparency, active listening, accountability and respect.
• Willingness to embrace warmth, trust and responsible banking in all interactions.

Required skills

What we offer

• Opportunity to shape digital transformation for a global microfinance network.
• Collaboration with a diverse, mission‑driven team focused on financial inclusion.