Customer Support Specialist – Healthcare (Remote)

About the role

As a Customer Support Specialist you will be the go‑to person for patients, healthcare providers and insurance companies, helping them navigate payment issues, answer questions and keep processes running smoothly.

Key responsibilities

• Talk to patients, providers and insurers to resolve payment‑related issues.
• Ensure accurate information exchange and correct processing of payments.
• Maintain clear, organized records of all interactions.
• Identify opportunities to improve the payment process and increase efficiency.
• Provide top‑tier customer support and problem‑solving assistance.

Required profile

• Strong English communication skills (B2+ level).
• Experience in customer support, healthcare or insurance is a plus.
• Excellent multitasking ability to handle multiple conversations.
• Natural problem‑solver who finds solutions, not just listens.
• Friendly, professional communication style.
• Ability to work independently while collaborating with a team.

What we offer

• A stable, long‑term cooperation opportunity with growth potential.
• Chance to make a real impact on patients and providers daily.
• Professional training and ongoing support.
• A collaborative, non‑micromanaged team environment.
• Opportunity to work with leading U.S. healthcare companies while staying in Georgia.