Customer Service Specialist (Remote, Winter Sports)

About the role

Alps2Alps, a travel technology company, is looking for Customer Service Specialists to provide 24/7 customer support to its clients. The work is fully remote (except in sanctioned countries) and follows a shift schedule of 8–10 hours per day, around 210 hours per month, across three shifts according to the GMT+3 timezone.

Key responsibilities

• Answer customer questions and handle inquiries by phone, email or chat, responding promptly and accurately.
• Identify customer needs and give relevant information, while upselling and cross-selling company products.
• Resolve customer complaints and requests, ensuring a high level of customer satisfaction.
• Process orders, forms and other requests, and handle lost-and-found items.
• Work collaboratively with colleagues and maintain a positive, empathetic and professional attitude.

Required profile

• At least 2 years of experience in customer service, support, care, sales or similar roles.
• English at C1 level; French or German is an advantage.
• Ability to communicate effectively in person, by phone and by text, and to solve customer problems.
• Strong leadership, prioritisation and multitasking skills, able to cope with high pressure.

Required skills

• Tech-savvy, proficient in computer software and able to learn new tools.
• Deep knowledge of the company's products and ability to cross-sell.

What we offer

• A temporary contract until April 20, 2027, with possible extension after one month of notice.
• One month of paid training, then evaluation against KPIs such as response time and ticket resolution.
• Salary of 700 EUR during the first month, rising to at least 1,500 EUR from the second month.