Customer Experience Agent

About the role

Join Maersk’s Tbilisi office as a Customer Experience Agent, where you will own the end‑to‑end experience for our customers and help lift global trade every day. You will work in a supportive environment that values warmth, friendship and continuous improvement.

Key responsibilities

• Own and manage the end‑to‑end customer experience within the assigned scope, complying with company procedures and customer agreements.
• Manage shipment processes from start to finish, ensuring compliance with relevant procedures.
• Handle inbound customer queries and cases promptly, owning issues through to resolution.
• Identify root causes of issues, advise management of potential service failures or trends, and facilitate timely resolution by engaging internal stakeholders.

Required profile

• Native or local Georgian speaker (mandatory).
• Experience in logistics, transport, or supply‑chain sectors.
• Excellent command of English, Russian and Georgian.
• Ability to work in a complex, changing environment with high adaptability.

Required skills

• Proficiency with MS Word, Excel, PowerPoint and Teams.

What we offer

• Opportunity to join a global team at Maersk, a leader in international trade and logistics.
• Diverse and inclusive workplace committed to equal opportunities.
• Support for accommodations during the application and hiring process.