Abuse Operations Specialist (Tbilisi)

About the role

Gcore, a global provider of infrastructure and software solutions for AI, cloud, network and security, is hiring an Abuse Operations Specialist in Tbilisi. You will process abuse reports and investigate incidents across the company's CDN, Cloud and Hosting products, following internal guidelines and SLAs.

Key responsibilities

• Process incoming abuse reports (e.g. DMCA, phishing, spam) from external providers and users across all products, including CDN, Cloud and Hosting.
• Investigate reported incidents according to internal guidelines and service level agreements (SLAs).
• Take action on confirmed violations, including communicating with customers and suspending services when necessary.
• Maintain clear and accurate documentation for every case handled.
• Collaborate with Technical Support and other internal teams on complex issues.
• Identify and escalate emerging abuse trends to improve platform-wide security.

Required profile

• 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support or a related field.
• Foundational understanding of internet technologies and a strong desire to grow in Abuse Operations.
• Excellent attention to detail and ability to follow procedures precisely.
• Mental resilience and the ability to handle potentially sensitive or explicit content professionally.
• English level B2 or higher.
• Nice to have: familiarity with the technical aspects of CDN, Cloud or Hosting services, and direct experience handling network abuse.

Required skills

• Experience with ticketing systems (e.g. Jira, Zendesk)
• Strong analytical and critical-thinking skills
• Clear written and verbal communication

What we offer

• Full-time position, Monday to Friday, 10 am to 7 pm local time with a 1-hour lunch break.
• Competitive salary.
• Flexible working hours and remote, hybrid or office options depending on the role.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for you and your family.
• 5 additional vacation days and fully paid sick leave.
• Life-event allowance and birthday allowance.
• Language classes and a modern office with free snacks, drinks and entertainment.
• Team sports activities.