Specialist, Education Operations

About the role

The Specialist supports the execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role also works to automate and increase the efficiency of these processes. It is a remote or hybrid position.

Key responsibilities

• Support workspace creation, scheduling and LMS updates
• Review and manage candidate-flagged candidate attempts
• Scrub and answer customer inquiries in a timely manner about various education programs
• Execute training and certification contracts, working with Finance and Legal to refine and improve them
• Run program logistics, create related SOPs and facilitate upskilling sessions covering scheduling, trainings, workshops and webinars across internal systems
• Own projects, process improvements and AI innovations to scale and eliminate manual processes
• Track action items, schedules and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Required profile

• 1-3 years of experience
• Strong attention to detail, excellent communication, curiosity
• Basic experience with Skiljar and AI tools; preferred experience with Salesforce and Skilljar

Required skills

• Process improvements and program management
• Training delivery and stakeholder management
• Sales enablement and strategic planning

What we offer

• Competitive base salary, an annual performance bonus and long-term incentives
• Expected salary range of $66,000 to $100,000, depending on experience, skills and qualifications