Sales Operations Team Lead

About the role

Girteka GBS is looking for a Sales Operations Team Lead. The role designs, leads and optimises a customer-facing operation that turns service interactions into sales opportunities while keeping customer satisfaction and efficiency high. It focuses on reaching personal sales targets, developing new business, maintaining strong customer relationships and resolving customer issues, while supporting the company's sales and customer service strategy.

Key responsibilities

• Organise and manage team workload, staffing and coverage, escalating resource gaps when needed
• Set targets, monitor performance and ensure team and individual objectives are met
• Drive sales performance through plans for existing customers and support for new business
• Work with Sales to strengthen customer relationships and spot value-added opportunities
• Delegate tasks, set deadlines and ensure high-quality service with continuous improvement
• Monitor KPIs such as load/unload, quality and performance, and ensure timely freight movement and issue resolution
• Manage client relationships, collect feedback including NPS and act on it
• Oversee payments, debt prevention and revenue collection for additional costs
• Lead team development through recruitment, training, performance reviews and feedback
• Ensure compliance with internal policies and legal requirements, and handle escalations

Required profile

• Experience in Customer Care and/or Sales, with an understanding of customer-focused environments
• Strong knowledge of logistics operations and organisational processes
• Higher education in any field
• Fluency in English

Required skills

• Leadership and team motivation skills
• Excellent communication and problem-solving skills
• Analytical thinking and data interpretation
• Strong organisation and prioritisation

What we offer

• Career opportunities, with many managers starting at entry level and 30% of colleagues moving up each year
• Internal and external courses, seminars, mentoring, leadership and language programmes
• Comprehensive health insurance, gym community, 50% compensation for on-site meals and free fruit and snacks
• Rewards on anniversaries and birthdays, holiday gifts, team-building events and partner discounts
• Base monthly salary from 6,950 to 8,690 GEL gross, depending on experience and competencies