Sales Operations Manager – Roundtrip

About the role

Emerging Travel Group (ETG), a travel-tech company behind RateHawk, ZenHotels and Roundtrip, is hiring a Sales Operations Manager for its corporate brand Roundtrip. The role drives sales effectiveness, builds strategic partnerships and expands the client base. It is remote and open to candidates living in a European timezone, reporting to the Commercial Strategy & Transformation Director and functionally to the Roundtrip Managing Director.

Key responsibilities

• Own and improve target-setting and quota allocation across regions and teams, using data-driven methods
• Monitor commercial performance and manage the bonus calculation, including quota tracking, incentive calculations and coordination with HR and Payroll
• Own the sales process and playbook, turning it into practical stage checklists and quick guides, and champion adoption with reps
• Drive pipeline hygiene, conversion dynamics and portfolio growth, and prepare inputs for weekly pipeline reviews
• Standardise prospecting and sales tools, and keep the CRM disciplined and complete
• Support onboarding of new joiners and build ROI and productivity models for the commercial organisation
• Build reports, dashboards and performance analyses in HubSpot and BI tools, and support Regional Directors with campaign and strategy briefings
• Gather feedback from the floor and drive continuous improvement of the process and CRM footprint

Required profile

• Minimum 3+ years in Sales Operations, Sales Effectiveness, Commercial Strategy, Business Operations, Business Analytics or a similar analytical/commercial role, ideally in consulting or global tech firms
• Bachelor's or Master's degree in Engineering, Economics, Mathematics, Statistics or another quantitative discipline, or equivalent practical experience
• Fluent English, written and spoken
• Nice to have: B2B technology, SaaS, corporate travel or travel industry experience; MEDDIC or sales process design experience; commercial planning, quota setting and forecasting experience

Required skills

• Strong quantitative and analytical skills, independent data analysis
• Advanced MS Excel / Google Sheets; SQL is a strong advantage
• At least 2 years of hands-on HubSpot CRM experience
• Business intelligence and visualisation tools such as Tableau, Power BI or Looker

What we offer

• Flexible schedules and remote work
• Training and development programmes, partial funding for external training and conferences
• Corporate English school and corporate hotel and travel discounts
• MyTime Day Off, an extra non-working day