Regional Retail Operations Excellence Manager

About the role

Wolt is looking for a Regional Retail Operations Excellence Manager to lead operational performance across Georgia, Kazakhstan and Azerbaijan. You will act as the subject‑matter expert on partner fulfillment, aiming to boost the Perfect Order Fulfillment Ratio by reducing unfulfilled items and merchant cancellations.

Key responsibilities

• Manage local rollout of global initiatives and new operational products such as substitutions, inventory adjustments and picker‑application updates, ensuring partner readiness.
• Run pilots, analyse results and share learnings to improve picking efficiency, inventory management and item data quality.
• Conceptualise and project‑manage programmes that enhance operational efficiency and fulfillment reliability, including picker incentive schemes and picking routes.
• Track and analyse the Perfect Order Fulfillment Ratio and its sub‑drivers, identify root causes of performance gaps and define actionable improvement plans with partners and Account Managers.
• Lead recurring operational reviews with major merchants, follow up on agreed actions and drive continuous improvement.
• Build strong relationships with store managers, conduct regular store visits, provide staff training and picker coaching to ensure best‑practice execution.
• Collaborate cross‑functionally with Regional Ops Heads, Product, Support and other teams on key operational topics.

Required profile

• Self‑starter with strong drive and entrepreneurial spirit.
• Proven ability to build relationships with store and regional managers.
• Analytical mindset capable of tracking performance metrics and identifying root causes.
• Experience coordinating cross‑functional projects and leading operational reviews.

Required skills