Manufacturing Customer Success Manager

About the role

We are seeking a Manufacturing Customer Success Manager to join Xometry’s Operations team. In this fast‑moving role you will work with technical professionals to solve supply‑chain challenges for customized parts, ensuring timely delivery and high customer satisfaction.

Key responsibilities

• Improve on‑time delivery, quality, and overall customer satisfaction.
• Track and monitor progress of multiple customer orders and partner jobs.
• Provide excellent service through relationship‑building, partnership creation, and timely order updates.
• Apply technical knowledge or leverage experts to ensure timely job delivery.
• Oversee supplier capabilities, conduct phone assessments, create schedules, review quality, and drive corrective actions.
• Assess impact of part rejections and coordinate resolutions with suppliers and customers.
• Manage customer complaints, including product replacements.
• Report status, risks, and recovery efforts for troubled orders.
• Document all case activity in the central database and use company technology platforms.
• Monitor supplier quality metrics and interface with Engineering, Customer Care, Quality, Sales, and Shipping teams.
• Communicate effectively with all stakeholders and participate in process simplification initiatives.
• Perform all work in compliance with Xometry’s quality and safety systems.

Required profile

• Prior project management, supply‑chain, and customer‑service experience.
• Minimum of 3 years relevant experience, preferably in manufacturing or operations.
• Bachelor’s degree in Supply Chain, Engineering, or a related technical field (preferred).
• Knowledge of manufacturing processes, engineering drawings, and mechanical/electrical inspection methods.
• Self‑starter capable of working independently and driving actions to completion.
• Strong organizational skills, adaptability, and ability to multitask in a dynamic environment.
• Excellent oral and written communication skills (English C1 level).

Required skills

• Root cause analysis
• Engineering drawings interpretation
• Mechanical inspection
• Electrical inspection
• Supply chain management
• Project management

What we offer

• Remote full‑time position
• Corporate laptop and free language courses
• Opportunities for career growth and salary reviews
• Team‑spirit focused, friendly work environment
• Development challenges in a fast‑growing company
• Ongoing well‑being activities and charity projects
• Flexible processes and planning
• Structured onboarding plan