IT Support Engineer (Tbilisi)

About the role

An IT Support Engineer is needed in Tbilisi to provide day-to-day technical support to employees. The role covers troubleshooting hardware and software issues, supporting domain-joined computers and devices, and helping users with Microsoft 365 and Active Directory. It is primarily a Level 1/2 user-support position, with complex issues escalated to specialist teams.

Key responsibilities

• Provide first- and second-level support for daily technical issues
• Troubleshoot Windows workstations, domain-joined computers, user accounts and authentication, Microsoft 365 services, printers/scanners, network connectivity and software installation
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Active Directory (password resets, account and access issues)
• Support user onboarding and offboarding, install and maintain user equipment, and coordinate repairs or replacements
• Diagnose basic network issues (Ethernet, Wi-Fi, DNS, DHCP) and support remote users
• Document incidents and requests, follow security policies and escalation procedures, and assist with IT projects and rollouts

Required profile

• 2+ years of experience in IT support, service desk or IT engineering
• Good knowledge of Windows 10/11 and practical experience with domain-joined computers
• Good understanding of Active Directory and Microsoft 365
• Basic networking knowledge (TCP/IP, DNS, DHCP, Ethernet, Wi-Fi, VLANs)
• Good communication, prioritization, documentation and independent work skills

Required skills

• Preferred: Microsoft 365, Entra ID, Intune, ITIL, ticketing systems, PowerShell, asset management, cybersecurity basics
• Preferred: experience in a medium or large enterprise