Front Office Supervisor

About the role

ibis Styles Old Tbilisi, a hotel in the historic centre of Tbilisi, is looking for a full-time, on-site Front Office Supervisor. The role oversees daily front office operations, supervises reception staff and keeps check-in and check-out procedures running smoothly while maintaining high guest service standards.

Key responsibilities

• Supervise reception staff and ensure smooth check-in and check-out procedures.
• Coordinate reservations and manage room allocations.
• Handle guest inquiries and concerns.
• Support the team in delivering efficient and welcoming front desk service.
• Monitor performance, train team members and ensure adherence to brand standards and procedures.
• Collaborate with other hotel departments to improve the guest experience.

Required profile

• Previous experience in hotel front office or hospitality operations; experience in branded hotels is an advantage.
• Ability to work flexible hours, including weekends and holidays, and to stay calm under pressure.

Required skills

• Strong supervisory skills, including team leadership, scheduling and performance oversight.
• Proficiency in reception duties, front desk procedures, check-in/check-out and handling payments.
• Experience managing reservations and room assignments, including coordination with online and offline booking channels.
• Familiarity with property management systems and basic computer skills; experience with OPERA MC or OPERA CLOUD is an advantage.