Fraud Prevention Specialist (Card Disputes & Chargebacks)

About the role

A payment services provider serving online businesses is looking for a Fraud Officer to take ownership of payment card disputes and detect suspicious activity before it causes harm. You will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes, communicating with international clients and external stakeholders.

Key responsibilities

• Manage the full transaction dispute lifecycle, including chargebacks
• Handle cases through card network platforms such as Mastercard Mastercom and Visa Resolve Online
• Monitor transactions for suspicious payments and emerging fraud trends
• Work with merchants to investigate flagged transactions and verify their legitimacy
• Maintain case records and report on confirmed fraud and incoming disputes
• Liaise with regulatory authorities on fraud prevention systems and payment card disputes
• Review and onboard prospective partners' websites
• Develop and maintain departmental policies and procedures

Required profile

• At least 3 years of experience in fraud prevention, payment card disputes or chargeback management
• Upper-intermediate English or higher, and fluent Russian
• Solid understanding of payment card fraud schemes

Required skills

• Knowledge of Visa and Mastercard rules and requirements
• Hands-on experience with fraud prevention systems and transaction monitoring
• Ability to analyze large volumes of transaction data and identify unusual activity
• Clear communication with merchants and external stakeholders, sound judgement and ability to meet deadlines

What we offer

• Competitive salary aligned with experience
• Collaborative and transparent team culture
• High-impact role in a scaling fintech company
• Recognition of personal milestones and achievements
• Social benefits