Director - Outpatient Services

About the role

The Director of Outpatient Services leads the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The role is accountable for volume growth, financial performance, patient experience and clinical quality, and serves as a clinical leader, performance coach and community advocate, ensuring a smooth transition for patients moving from inpatient care back to community care.

Key responsibilities

• Oversee daily operations and clinical program of PHP and IOP services, including occasional facilitation of groups
• Drive business objectives such as ADC, visits, revenue, EBITDA, patient retention, satisfaction and clinical quality
• Monitor KPIs regularly and adjust operations to meet goals and improve continuously
• Act as a visible leader with internal stakeholders to promote step-down admissions from inpatient units and build advocacy for the behavioral health continuum
• Support business development and outreach to raise brand awareness and drive direct admissions
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohorts
• Collaborate with divisional and corporate leadership on strategic growth initiatives, including expansion planning and program development
• Hire, onboard and retain a high-performing team, and provide supervision, training and mentorship to clinicians, counselors, BHA staff and students
• Ensure compliance with licensure, accreditation, regulatory and contractual obligations (e.g., Joint Commission, CMS, state laws)
• Help develop policies and procedures, and ensure accurate and timely patient record documentation

Required profile

• Master's or doctorate-level licensed clinician (e.g., LCSW, LMHC, LMFT, PsyD, PhD in Clinical, Counseling or Educational Psychology)
• At least 4 years in behavioral healthcare, including 2+ years of operations and managerial experience
• Experience with PHP and IOP levels of care strongly preferred; experience with acute psychiatric hospitals and/or residential SUD treatment providers also preferred
• Supervisory experience managing a team of employees