Customs Entry Writer – Customs Brokerage Operations

About the role

As a Customs Entry Writer you will ensure customers' imports move smoothly, compliantly and on time by managing end‑to‑end customs brokerage operations for a dedicated portfolio of accounts.

Key responsibilities

• Serve as primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries.
• Prepare and submit U.S. Customs entries and Partner Government Agency filings in compliance with applicable regulations.
• Manage entry files according to defined KPIs, service standards and documentation requirements.
• Coordinate shipment clearance with freight forwarders, carriers, airlines and CFS facilities to ensure timely release.
• Track inbound shipments from arrival through final delivery, proactively addressing delays or risks.
• Maintain accurate documentation and upload complete entry packages into internal systems.
• Support billing processes, delivery orders and operational reporting requirements.
• Collaborate with internal teams to ensure coverage, knowledge sharing and support during peak volumes.

Required profile

• Highly detail‑oriented with a strong focus on operational accuracy and compliance.
• 6–12 months experience in customs brokerage, logistics or a related operational role (2+ years preferred).
• Solid understanding of import processes, documentation and regulatory compliance requirements.
• Strong verbal and written communication skills for interaction with multiple stakeholders.
• Bachelor’s degree preferred or equivalent relevant work experience; Customs Broker License is a plus.

Required skills

• Knowledge of U.S. customs entry preparation and Partner Government Agency filing procedures.
• Familiarity with import documentation and regulatory compliance.

What we offer

• Exposure to global logistics operations and deep expertise in customs brokerage.
• Collaborative team environment with cross‑functional support and structured knowledge sharing.
• Learning and career progression opportunities within Maersk’s integrated logistics network.
• Full‑time benefits including health insurance, paid time off and 401k match.