Customer Support Team Lead
HiGaming · Tbilissi
Description du poste
About the role
We’re hiring a Customer Support Team Lead! Have experience in iGaming and a passion for leading teams? You will support agents, drive performance and help deliver exceptional player experiences.
Key responsibilities
- Monitoring and guiding a team of customer support agents.
- Ensuring high performance, adherence to KPIs, and continuous service improvement.
- Assisting agents in resolving complex cases and providing real‑time support.
- Reporting performance trends and collaborating with management for process optimization.
Required profile
- At least 2 years of experience in the iGaming sector.
- Passionate about leading support teams and creating exceptional player experiences.
- Experience as a Shift Lead or Team Lead.
- Knowledge of customer support processes.
- Experience with CRM systems and reporting.
- Advanced level of English.
What we offer
- 18 non‑service delivery days per year.
- Birthday gifts from the company.
- Partially covered language classes after three months of employment.
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HiGaming
Tbilissi