Customer Support Specialist (Live Chat)
N1 Partners Group · Tbilissi
Description du poste
About the role
We are seeking a motivated Customer Support Specialist to handle live‑chat and email inquiries for our IT and iGaming products. The role involves providing fast, friendly assistance while maintaining a customer‑centric approach.
Key responsibilities
- Respond to customer queries via live chat and email.
- Assist customers in resolving problems and addressing current issues.
- Prepare and submit daily activity reports.
- Work a 2/2 shift schedule (12‑hour shifts alternating between day and night).
Required profile
- Fluent English communication skills.
- Strong sociability, stress tolerance and a positive attitude.
- Experienced PC user with good self‑organization.
- Excellent problem‑solving abilities and composure in challenging situations.
- Team player with a customer‑oriented mindset and willingness to learn.
Required skills
What we offer
- Paid 4 sick days and 1 additional day off per calendar year.
- Sports program compensation.
- Generous referral program.
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N1 Partners Group
Tbilissi