Customer Support Specialist – German Desk

About the role

EverHelp is looking for a Customer Support Specialist to join its German Desk on a fixed‑term contract. You will handle customer inquiries remotely, providing helpful and friendly assistance via email and phone.

Key responsibilities

• Manage customer inquiries related to cancellations, returns, deliveries, claims and product requests.
• Provide purchase guidance, ensure efficient order handling and coordinate with suppliers on delivery issues.
• Communicate important customer information to internal teams such as Category Management, Logistics and Product Data.

Required profile

• Fluent German (B2‑C1) and confident English communication (B2).
• Strong analytical and critical‑thinking abilities to understand requests and find solutions.
• Detail‑oriented, reliable and able to take ownership of tasks.
• Excellent communication skills with empathy for handling complaints.

Required skills

• Proficiency in German language.
• Proficiency in English language.

What we offer

• Fully remote work arrangement.
• Professional team with internal communities and continuous learning opportunities.
• Clear career growth path – many teammates advance to new roles within the first year.