Customer Support Agent with Kazakh

About the role

Concentrix is recruiting a Customer Support Agent with Kazakh for a new client, a leading global platform whose goal is to provide the best possible service. The lines are open 11:00 a.m. to 7:00 p.m. local time Monday to Friday. The position is based in Tbilisi.

Key responsibilities

• Ensure that service delivered to customers meets contractual KPIs
• Clarify customer requirements, use decision-support tools and resources to resolve issues
• Listen attentively to customer needs and concerns, showing empathy and building rapport
• Greet customers courteously and professionally, following agreed procedures
• Maintain basic knowledge of client products and services
• Prepare complete and accurate work, including accounting entries where required
• Take part in activities that improve customer satisfaction and business performance
• Offer additional products or services
• Track, document and retrieve information in the call tracking database
• Refer customers to published materials, secondary sources or more senior staff

Required profile

• Fluent Kazakh, spoken and written
• All training is in English, so an advanced level of English is needed
• At least 6 months of experience in a customer service environment
• High school education
• Organized, with problem-solving and analytical skills

Required skills

• Good typing and computer skills
• Use of MS Office, the internet, e-mail and web-based applications
• Excellent communication and customer handling skills

What we offer

• Competitive salary
• Medical and life insurance
• Performance bonus
• Internet allowance and meal vouchers
• Career development opportunities
• Annual reward and recognition events, holiday pay and team events