Customer Experience Agent
maersk
Description du poste
About the role
Join Maersk’s Tbilisi office as a Customer Experience Agent, where you will own the end‑to‑end customer journey for assigned shipments and ensure issues are resolved quickly and professionally.
Key responsibilities
- Manage the full customer experience and shipment processes in line with company procedures.
- Handle inbound customer queries, own issues through to resolution, and engage internal stakeholders for timely fixes.
- Identify root causes of problems, report trends, and advise management on potential service failures.
Required profile
- Native or local Georgian speaker.
- Experience in logistics, transport, or supply‑chain sectors.
- Excellent command of English, Russian and Georgian.
- High adaptability and ability to work in a complex, changing environment.
Required skills
- Proficiency with Microsoft Word, Excel, PowerPoint and Teams.
What we offer
- Opportunity to work in a global team focused on simplifying customers’ lives.
- Supportive, diverse and inclusive workplace with career growth possibilities.
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