Russian & English Speaking Operations Customer Expert

About the role

We are looking for a bilingual Operations Customer Expert who will provide high‑quality support to our Russian‑ and English‑speaking customers from our office in Tbilisi. You will act as the primary link between the company and its users, handling inquiries and resolving issues efficiently.

Key responsibilities

• Answer inbound calls and written inquiries in Russian and English.
• Deliver clear, friendly, and professional assistance.
• Update and maintain accurate customer data.
• Diagnose and troubleshoot customer problems.
• Collaborate with team members to ensure the best possible customer experience.

Required profile

• Russian language proficiency at C1+ level (spoken & written).
• English proficiency at B2 level or higher.
• Strong customer‑service orientation.
• Ability to communicate clearly with diverse customer types.
• Willingness to work shifts, weekends and public holidays.
• Office‑based work is mandatory.

Required skills

• Familiarity with iOS.
• Familiarity with macOS.

What we offer

• Gross monthly salary up to GEL 2400 for the first 6 months, then GEL 2600.
• Referral and life‑event bonuses.
• Health insurance for you and your family.
• Paid training and fast career progression (possible promotion after 6 months).
• Well‑being programs: yoga, pilates, events, psychological support.
• Modern office on Rustaveli Avenue with chill‑out and gaming zones.