Customer Support Agent (Dutch Speaking)

About the role

We are looking for a Dutch‑speaking Customer Support Agent to join Concentrix’s growing team. You will handle inbound customer inquiries, provide accurate information, and ensure a high level of satisfaction while working within set service hours.

Key responsibilities

• Deliver service that meets contractual KPIs and quality standards.
• Clarify customer requirements, use decision‑support tools and resolve issues efficiently.
• Listen attentively, demonstrate empathy, and build rapport with customers.
• Greet customers courteously and follow approved procedures.
• Maintain basic knowledge of client products and services.
• Accurately document interactions in the call tracking system.
• Refer customers to published materials, secondary sources, or senior staff when needed.
• Promote additional products or services where appropriate.

Required profile

• Fluent in Dutch (both spoken and written) and proficient in English.
• Minimum 6 months experience in a customer service environment.
• High school education or equivalent.
• Strong communication and problem‑solving abilities.
• Organised, team‑oriented and positive attitude.

Required skills

• MS Office

What we offer

• Competitive salary and performance bonus.
• Medical and life insurance.
• Internet allowance and meal vouchers.
• Career development and training opportunities.
• Annual reward events, holiday pay and team activities.