Online Support Advisor – Italian (Spotify)

About the role

Join Concentrix as an Online Support Advisor for Spotify, providing assistance to Premium users in Italian through email, chat, social media and the Spotify Community site. The position offers a flexible remote schedule and the chance to help millions discover music and podcasts.

Key responsibilities

• Respond to user inquiries via email, chat, social media and community forums.
• Troubleshoot and resolve issues related to Spotify’s music and podcast services.
• Maintain high-quality communication and ensure user satisfaction.
• Work rotating shifts from Monday to Sunday, including evenings and weekends.

Required profile

• Strong communication skills with excellent Italian (C1) and advanced English (B2).
• High school education; experience in a customer experience center is a plus.
• Organized, analytical, decision‑making abilities and a positive team attitude.
• Availability to work flexible shifts.

Required skills

• Proficiency with MS Office and web‑based applications.
• Good typing speed and computer literacy (internet, email).

What we offer

• Competitive permanent salary and performance bonus.
• Fully paid training and medical & life insurance.
• Work‑from‑home setup with internet allowance and meal vouchers.
• Career development opportunities, holiday pay and team events.
• Free Spotify Premium account after three months.