სერვის ექსპერტი - საბარათე ტრანზაქციების გუნდი

About the role

We are looking for a Service Expert to join the Card Transactions Agile team at TBC. The role supports daily operational processes and contributes to new projects that improve card‑related services for customers and the bank.

Key responsibilities

• Participate in daily monitoring and control of card transaction operations.
• Identify, analyse and resolve exceptional or problematic transaction cases.
• Coordinate root‑cause investigations with relevant teams and drive solutions.
• Support Issuing and Acquiring operational processes.
• Contribute to the implementation of new projects, products and functionalities.
• Suggest and work on process improvements, simplification and automation opportunities.
• Prepare and analyse transaction data and related reports when needed.
• Collaborate with technical, business and other operational teams to achieve team goals.

Required profile

• Energetic, motivated and creative mindset.
• Strong analytical thinking and problem‑solving abilities.
• Comfortable with challenges and new initiatives.
• Customer‑oriented with attention to detail.
• Ability to manage multiple issues in parallel and set priorities.
• Good verbal and written communication skills.

Required skills

• Experience working in an Agile team.
• Knowledge of Card Issuing and Acquiring processes.
• Understanding of authorization and card‑transaction workflows.
• Familiarity with POS, e‑commerce and ATM channels.