Guest Experience Lead – Mall of Georgia

About the role

The Guest Experience Lead ensures every guest receives a high‑quality, inclusive in‑store experience at the Mall of Georgia location. As a member of the store leadership team, you will drive sales performance, provide technical product education, and act as Supervisor on Duty.

Key responsibilities

• Deliver the lululemon guest experience framework on the floor, providing personalized product education to each guest.
• Serve as Supervisor on Duty, assessing and meeting the needs of the business, team, and guests.
• Prepare the store for guest readiness and maintain operational excellence throughout each shift.
• Open and close the store according to established procedures.
• Analyze daily business data to track sales goals and motivate the team.
• Participate in recruitment, hiring, onboarding, and training of new team members.
• Provide real‑time feedback, coaching, and recognition to support team development.
• Foster a respectful, inclusive, and fun team environment.

Required profile

• Legally authorized to work in the country where the store is located.
• Reliable transportation to travel to the assigned store.
• Availability to work the store’s schedule, including opening and closing shifts.

Required skills