Digital Account Manager
SCIENTIFIC GAMES
Description du poste
About the role
The Digital Account Manager is responsible for building and strengthening relationships with lottery customers, ensuring the effective use of Scientific Games’ interactive programs such as player clubs and loyalty rewards. This role drives player engagement, operational efficiency, and delivers insights that align with both client and company objectives.
Key responsibilities
- Serve as the primary liaison for lottery customers, understanding their business needs and tailoring loyalty program strategies.
- Develop and implement strategies to increase player participation and meet performance targets.
- Collaborate with cross‑functional teams to execute programs, promotions, and system enhancements.
- Oversee daily operations, including account management, rewards fulfillment, and player support.
- Coordinate with IT and support teams for platform maintenance, minimizing downtime.
- Monitor program performance, analyze data, and provide actionable recommendations.
- Manage product and IT issues, ensuring timely resolution.
Required profile
Required skills
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