Customer Success Manager

About the role

Digipal is looking for a Customer Success Manager to join its growing business development department. You will work closely with Portfolio Managers, Talent Leads and Delivery teams to ensure client projects are staffed with the right expertise and delivered on time.

Key responsibilities

• Collaborate with Portfolio Managers to handle day‑to‑day account activities.
• Match incoming client requests with available talent and delivery capacity.
• Identify and pursue new opportunities within existing client portfolios.
• Coordinate with Talent and Delivery Leads to keep the talent pipeline aligned with demand.
• Manage the hand‑off from sales to delivery, ensuring seamless communication.
• Track fulfillment timelines, resolve bottlenecks, and keep CRM records up to date.

Required profile

• 3+ years of commercial experience in IT services, custom software development or IT outsourcing.
• At least 2 years in B2B sales, account management or customer success within an agency environment.
• Proven ability to work with international clients in remote or distributed settings.
• Strong process‑management and operational excellence capabilities.
• Excellent communication skills and a proactive, go‑getter attitude.
• Fluent English (C1 level).

Required skills

What we offer

• 100% remote work setup.
• Competitive salary with bonus potential.
• Clear career development path and mentorship from industry experts.
• Paid time off, including vacations, sick leave and personal days.
• Collaborative and inclusive company culture.
• Annual education budget.
• Long‑term B2B contract.