Reservations Agent

About the role

JW Marriott in Tbilisi is hiring a full-time, non-management Reservations Agent. The role handles all reservation requests, changes and cancellations received by phone, fax or mail, and works closely with guests to confirm room availability and special requests.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Identify guest needs, verify room type and rate availability, and explain guarantee, special rate and cancellation policies.
• Accommodate and document special requests and answer questions about facilities, services and room accommodations.
• Follow sales techniques to maximise revenue and follow proper escalation procedures for guest concerns.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Welcome guests according to company standards, assist individuals with disabilities and respect guest and coworker privacy.
• Follow company policies, keep proprietary information confidential, and comply with quality assurance standards.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• No related work experience or supervisory experience required.
• No license or certification needed.