Part-Time Customer Support Specialist, Ride-Hailing

About the role

Bolt is looking for a Part-Time Customer Support Specialist for its ride-hailing team. This is a part-time permanent position with a monthly gross salary of GEL 1060 and an additional quarterly bonus. The role is filled by a third party representing a local partner; Bolt Group companies are not involved in recruitment. You will work with people from the local market and HQ, help create scalable solutions to customer problems and contribute to improving processes.

Key responsibilities

• Learn internal programs and how they are used.
• Support riders and drivers through multiple channels.
• Help create loyal customers by showing genuine care.
• Share ideas to reduce workload and improve the quality and speed of customer support.

Required profile

• At least 1 year of work experience in any customer-facing role.
• Understanding of what good customer support looks like and readiness to go the extra mile.
• Passion for helping others and curiosity about why customers contact support.
• Excellent spoken and written Georgian and English (B2).
• Interest in new technologies and ride-hailing.

Work arrangement

• Hybrid schedule with rotating shifts: 03:00-09:00 night shift is remote from home, 09:00-13:00 is in the office unless the shift falls on a weekend or public holiday.

What we offer

• Career growth opportunities and wellness perks.
• Annual company events and smaller team gatherings.
• A daily use of AI tools, with a focus on output quality.