Customer Support Specialist (B2C, English)

About the role

dxFeed, a subsidiary of Devexperts, is looking for a Customer Support Specialist fluent in English for its B2C support team. The team maintains a service ecosystem that gives retail customers a reliable market data stream, accessed via subscriptions in various charting applications. The role suits someone with support or quality assurance experience in FinTech.

Key responsibilities

• Handle customer technical support cases, investigate and resolve user problems, and escalate issues when needed
• Communicate directly with developers, analysts, QA and other engineers to build deep knowledge of FinTech
• Create, review and maintain tutorials for end-users of charting applications
• Document common support procedures for future reference
• Test data integration into new applications and report issues promptly

Required profile

• Fluent English, spoken and written (C1)
• Support or QA experience in FinTech
• High stress tolerance, strong communication and soft skills, and attention to detail
• Ability to work in a fast-changing context and respond quickly to tickets and chats
• Willingness to work morning and evening shifts

Required skills

• Issue-tracking tools such as Jira and Zendesk (an advantage)
• SQL and basic knowledge of Bash, Python or Perl (an advantage)
• Linux/Unix (mainly Debian-like) and understanding of network protocols and the OSI model (an advantage)

What we offer

• Hybrid or remote work option in Georgia
• 24 paid vacation days, 3 extra wellness days, FitPass access and medical insurance
• Modern office with meals, PlayStation and table football
• Teambuilding, corporate events, free conference access and personal branding support
• Unlimited self-learning platforms, certification opportunities and a mentorship program
• Parental bonus, referral bonus, paid blood donation leave, gifts and free drinks and snacks