Customer Support Representative

About the role

Proxied builds fast, reliable mobile proxy networks and global eSIM solutions, and is looking for a customer-focused teammate to be the first point of contact for new and long-time users. The role is full-time, on-site at the office in Vake, Tbilisi, and is structured around four rotational shifts (morning, day, evening and night).

Key responsibilities

• Respond to customer inquiries and complaints promptly via email and support tickets.
• Provide assistance and clear solutions with a positive, empathetic and professional attitude.
• Navigate CRM tools and internal software to track customer issues and resolve queries efficiently.
• Maintain high standards of communication to ensure excellent customer retention and satisfaction.
• Collaborate with team members and report recurring customer issues to the relevant teams.

Required profile

• Must live in Tbilisi, Georgia.
• Fluent English with professional written and verbal communication skills.
• Fast learner, detail-oriented and comfortable multitasking in a fast-paced environment.
• Customer-obsessed, calm under pressure, highly responsible and solution-oriented.

Required skills

• Experience with CRM platforms.
• Proficiency with standard software such as MS Office and Windows.

To apply, send your CV by email to the company's careers address, indicating "CS Representative" in the subject line.