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Competences
Experience
costumer service assistant
GMG
2023-05 - 2025-05
● Greeted customers and processed checkout transactions accurately, handling both cash and credit payments. ● Guided customers throughout the store and resolved product and service inquiries. ● Maintained financial accuracy in high-volume payment processing. ● Delivered friendly, efficient service to a large and culturally diverse customer base.
Bellhop & Butler
L'Hôtel Marrakech,
2025-06 - 2026-02
● Welcomed guests, assisted with luggage, and supported check-in and check-out procedures. ● Responded promptly to guest requests, ensuring comfort and satisfaction throughout their stay. ● Coordinated with reception and housekeeping teams to prepare rooms and maintain high service standards. ● Delivered discreet, high-touch dining service to uphold a luxury guest experience. ● Arranged reservations for restaurants, transportation, and spa services based on guest preferences.
Butler & Bartender
palais amador
2026-03 - 2026-07
● Prepared and served a wide range of alcoholic and non-alcoholic beverages in line with luxury hospitality standards. ● Delivered personalized butler service, attending to guest requests with professionalism and discretion. ● Provided fine dining and beverage service in guest rooms and private settings. ● Maintained bar cleanliness, monitored stock levels, and ensured proper handling of beverages and equipment. ● Recommended and customized drinks based on guest preferences to enhance the overall experience.
Formation
Baccalaureate, Zerktouni High School, Marrakech (2021)
Langues
Arabic
native
English
fluent
French
advanced
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